{"id":1302,"date":"2019-04-04T14:18:20","date_gmt":"2019-04-04T20:18:20","guid":{"rendered":"http:\/\/support.prl.ab.ca\/?page_id=1302"},"modified":"2026-01-13T13:26:04","modified_gmt":"2026-01-13T20:26:04","slug":"information-technology","status":"publish","type":"page","link":"https:\/\/support.prl.ab.ca\/index.php\/services\/information-technology\/","title":{"rendered":"Information Technology &#038; Websites"},"content":{"rendered":"<h5>Information technology &amp; Websites<\/h5>\n<h3><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2026\/01\/ITServiceParameters-2026.pdf\" target=\"_blank\" rel=\"noopener\"><strong>I.T. Service Parameters<\/strong><\/a><\/h3>\n<p><strong>Summary of the I.T. services provided by Parkland<\/strong>:<\/p>\n<ul>\n<li>Computer hardware<\/li>\n<li>Network<\/li>\n<li>Software<\/li>\n<li>Purchasing and quote requests<\/li>\n<\/ul>\n<p><strong><u>Emergency after-hours support<\/u><\/strong><\/p>\n<p>Parkland also offers after-hours support for <strong><u>urgent<\/u><\/strong> issues only. The after-hours schedule is as follows:<\/p>\n<ul>\n<li>Monday \u2013 Thursday 4:30 pm \u2013 9:00 pm<\/li>\n<li>Friday 4:30 pm \u2013 7:00 pm<\/li>\n<li>Saturday 10:00 am \u2013 6:00 pm<\/li>\n<li>Sunday 12:00 pm \u2013 5:00 pm<\/li>\n<\/ul>\n<p><strong>To get in touch with us after-hours, please call the regular Parkland phone number, listen to the prompts and select the option for after hours I.T. Support.<\/strong><\/p>\n<hr \/>\n<h6>Website Information &amp; Forms<\/h6>\n<h6><a href=\"https:\/\/support.prl.ab.ca\/index.php\/library-how-to\/library-websites\/website-events\/\" target=\"_blank\" rel=\"noopener\">Add events to your website<\/a><\/h6>\n<ul>\n<li>Add events to your website<\/li>\n<li>Submit up to 5 events at once<\/li>\n<\/ul>\n<h6><a href=\"https:\/\/parklandab.wufoo.com\/forms\/z60higp0p98edp\/\" target=\"_blank\" rel=\"noopener\">Homepage Feature Change Request<\/a><\/h6>\n<ul>\n<li>Use this form to request changes to your library\u2019s homepage.<\/li>\n<li>There are descriptions of each section on the form, but if you would like screenshots highlighting each section,\u00a0<a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2023\/11\/Homepage-Features.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/li>\n<\/ul>\n<h6><a href=\"https:\/\/support.prl.ab.ca\/index.php\/library-how-to\/library-websites\/website-questions\/\" target=\"_blank\" rel=\"noopener\">Website questions \/ Other updates<\/a><\/h6>\n<ul>\n<li>Website questions<\/li>\n<li>Update \/ Add pages<\/li>\n<li>Update Hours \/ Holiday or closed days<\/li>\n<li>Remove or delete or events\/information<\/li>\n<\/ul>\n<h6><strong>Sitecore how-to <\/strong><\/h6>\n<ul>\n<li><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2024\/03\/Content-Page-Editing-and-Authoring.pdf\">Content Page Editing and Authoring<\/a><\/li>\n<li><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2024\/03\/Creating-Events-in-Sitecore.pdf\">Creating Events in Sitecore<\/a><\/li>\n<li><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2024\/03\/Images-Best-Practice-Guide.pdf\">Images Best Practices Guide<\/a><\/li>\n<li><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2024\/03\/Main-Page-Customization-Guide.pdf\">Main Page Customization Guide<\/a><\/li>\n<\/ul>\n<hr \/>\n<h5>Patron Access Catalogue Customization Options<\/h5>\n<ul>\n<li><a href=\"https:\/\/support.prl.ab.ca\/wp-content\/uploads\/2020\/03\/Patron-Access-Catalogue-Customization-Options-Update-2020.pdf\" target=\"_blank\" rel=\"noopener\">Patron Access Catalogue Customization<\/a><\/li>\n<\/ul>\n<hr \/>\n<p>For more information or questions <a href=\"https:\/\/support.prl.ab.ca\/index.php\/forms\/contact-prls\/\" target=\"_blank\" rel=\"noopener noreferrer\">Contact Helpdesk.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information technology &amp; Websites I.T. Service Parameters Summary of the I.T. services provided by Parkland: Computer hardware Network Software Purchasing and quote requests Emergency after-hours support Parkland also offers after-hours support for urgent issues only. The after-hours schedule is as follows: Monday \u2013 Thursday 4:30 pm \u2013 9:00 pm Friday &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":324,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1302","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/pages\/1302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/comments?post=1302"}],"version-history":[{"count":22,"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/pages\/1302\/revisions"}],"predecessor-version":[{"id":6003,"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/pages\/1302\/revisions\/6003"}],"up":[{"embeddable":true,"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/pages\/324"}],"wp:attachment":[{"href":"https:\/\/support.prl.ab.ca\/index.php\/wp-json\/wp\/v2\/media?parent=1302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}