Conflict Resolution

Managing conflict is a crucial skill when working in a library. Whether you’re managing a conflict with or between co-workers, different stakeholders of the library, or patrons, ensuring you have the skills and knowledge necessary will help immensely. Conflict with Colleagues or Stakeholders Communication issues are a common theme of …

Improving physical accessibility in our public library spaces

Have you ever looked at your library from the perspective of a person with a disability? This was a topic of discussion at the recent Public Library Services Branch symposium on diversity and accessibility in public libraries. That’s where we learned about Voices of Albertans with Disabilities, who can conduct …