In preparation for our migration to Polaris, staff at PRL have been cleaning up old library material order records. Some of these have items have patron holds attached.
Given the volume of orders that are being cleaned up, we are not sending cancellation details (including the reason the order was cancelled) to each patron that had the item on hold. Instead, we have added the reason for the cancellation in the internal notes field of the Purchase Order line. You see this note, with the reason the item was cancelled, when you generate your Cancelled Items report in WebReporter.